This worksheet guides you through through a basic customer journey and outlines research questions to help you explore each phase and discover new customer insights using Search Listening™.

It will give you a grounding in the principles of Search Listening and enable you to start applying it to your own work.

Please note: this download is for the standalone worksheet. If you’re considering signing up for the Search Listening and the Customer Journey video course, you’ll receive it as part of the course materials so to avoid paying for it twice, hold fire before downloading here!